Exness platform overview
The fact that matters most before you deposit: the company that opened our account, took our M-Pesa deposit and paid our withdrawal was Exness (KE) Limited itself, the holder of CMA Licence 162. Our account statement, the Client Agreement and the M-Pesa receipts all name the same Kenyan entity, and the agreement is governed by the Laws of Kenya, with disputes heard in the courts of Kenya.
Category scores


Our expert verdict
We opened a real Exness (KE) Limited account as a Kenyan resident on 22 October 2026, verified it in full through Sumsub, funded it with KSh 1,500 by M-Pesa, placed and closed two EUR/USD trades, and withdrew to M-Pesa, capturing both the broker side and the Safaricom side of every money movement. Exness did what it says: the deposit credited instantly with no fee, the trade cost was the spread, 0.8 pips on EUR/USD when we traded, with no commission on the Standard account, and the withdrawal landed back in M-Pesa in the same minute we requested it, also free.
The cost most Kenyan traders will not expect is the currency conversion. We opened our account in US dollars, so paying in with shillings and later taking shillings out cost us about 1.9 percent on the round trip, even though Exness applies no separate conversion fee. Exness's Help Centre lists the Kenya shilling as an account currency on its Standard, Pro, Raw Spread and Zero accounts. The account currency is fixed when the account is opened and cannot be changed later. We have not yet tested a shilling account, so we cannot say whether it avoids the conversion cost entirely.
What to watch out for
- Which company holds your account. Exness (KE) Limited, CMA Licence 162, holds the Kenyan licence, and it is also the company that held our account and our money. So the CMA licence covers the company that holds the account. Source: Key Facts Statement, Client Agreement, account statement, M-Pesa receipts.
- The account currency is fixed when the account is opened. Ours was in US dollars, so every M-Pesa deposit and withdrawal was converted, and the gap between the two rates cost us about 1.9 percent over a round trip on 22 Oct 2026, with no stated conversion fee. Exness's Help Centre lists KES as an account currency on Standard, Pro, Raw Spread and Zero accounts (not Standard Cent), and says the currency cannot be changed after the account is created. We have not tested a KES account. Source: Exness Help Centre, Trading account currencies, updated 20 Oct 2026.
- Inactivity fee of USD 10. Exness may charge it after twelve months with no trading, then a further USD 10 for each further twelve months. Source: Client Agreement, Part B, paragraph 6.8.
- High leverage, reduced around news. Our account ran at 1:400, but Exness caps leverage at 1:200 during scheduled high market risk (HMR) news windows, shown inside the app.
- CFDs only. Everything traded is a contract for difference. You never own the underlying share, metal or index. Source: Key Facts Statement.
- 84.12 percent of retail accounts with this provider lose money (figure published on exness.ke, 2 Nov 2026; it was 82.18 percent on 22 Oct).
- The latest financial statements we found on exness.ke are for 2023. Exness publishes extracts from its audited 2023 accounts, approved on 25 March 2024, and unaudited statements for the first half of 2023; we found nothing later. The 2023 accounts are headed "Exness (KE) Limited (formerly Tadenex Limited)": Tadenex Limited is the company's former name, under which the CMA first issued Licence 162.
- Restricted countries. Exness states it does not offer services to residents of the USA, Canada, Iran, North Korea, Europe, the United Kingdom and others. Source: website footer.
Key data at a glance
| Minimum deposit | KSh 1,500 (about USD 11.54 on 22 Oct 2026) |
|---|---|
| Kenyan minimum deposit | KSh 1,500 |
| EUR/USD spread | 0.8 pips on Standard: Exness's published average, and what we saw on 22 Oct 2026 |
| Deposit fee | None (M-Pesa, 22 Oct 2026) |
| Withdrawal fee | None (M-Pesa, 22 Oct 2026) |
| Account opening time | Same day: created 09:11, proof of residence verified 13:51, funded 14:17 on 22 Oct 2026 |
| Base currencies | Many, including KES and USD, on Standard, Pro, Raw Spread and Zero; cent currencies only on Standard Cent (Exness Help Centre, 20 Oct 2026). Ours was USD. |
| Regulated by | CMA, Kenya, Licence 162 (Exness (KE) Limited) |
| Investor protection (Kenyan clients) | None: the CMA's Investor Compensation Fund covers stockbrokers and dealers, not online forex brokers (Capital Markets Act, s. 18) |
| Demo account | Yes |
| Islamic account | Yes: swap-free, shown as Qualified on our account |
Pros
- Opened and held by the CMA-licensed Kenyan entity, under Kenyan law and courts
- Instant, fee-free M-Pesa deposits from KSh 1,500
- Withdrawal to M-Pesa arrived in the same minute we requested it, fee free
- EUR/USD at 0.8 pips with no commission on Standard, matching Exness's published average
- Authenticator and biometric login, and a mandatory authenticator code to withdraw
Cons
- Our US dollar account cost about 1.9 percent in conversion on an M-Pesa round trip; a shilling account is listed, but we have not tested one
- USD 10 inactivity fee after twelve months
- Everything is a CFD, with no real share ownership
How we tested Exness
We opened a real account at exness.ke as a Kenyan resident on 22 October 2026 and had it fully verified through Sumsub the same day. We traded on an Exness Terminal Standard account in US dollars; an MT5 Standard account was also created but left unfunded.
We funded the account by M-Pesa, moved the money to the trading account at 15:00 and placed two EUR/USD trades of 0.01 lots each. The first, a sell, opened at 1.12039 and closed on its stop loss at 1.12053 after 77 seconds, a loss of 0.14 USD with zero commission and zero swap. The second, a buy, closed with a loss of 0.35 USD, a total of minus 0.49 USD for the day. We then withdrew to M-Pesa. The amounts, rates and times of both money movements are under Deposit and withdrawal, with both ends captured.
We also read the Client Agreement, Key Facts Statement and Complaints Handling Policy, the unaudited statements for the first half of 2023 supplied by Exness and the extracts from its audited 2023 accounts published on exness.ke, confirmed Licence 162 on the CMA licensee register, and tested live chat, which handed us to a named agent within a minute; the agent replied two minutes later and told us which document to use after our first proof of address was rejected. On 27 October 2026 we went back to check two points we had left open: Exness's published support hours, and whether a Kenya shilling account is offered. We checked the second in the Exness Help Centre and by asking the live chat. We tested one Standard account on one day, so our spread, rate and timing figures are single observations, not averages; where Exness publishes an average, we give it beside ours. We did not test MT4, a Kenya shilling trading account, the Pro, Raw Spread or Zero account types, or support by phone.
What traders say about Exness
Summary of app-store ratings and reviews. App Store ratings are from the Kenyan store; Google Play shows its Kenyan average beside a worldwide count, and its reviews are not filtered by country.
Exness Trade is rated 4.7 on the Kenyan App Store from 914 ratings, and 4.7 on Google Play in Kenya (248,564 ratings worldwide). Reviewers praise fast funding, M-Pesa included; some say withdrawals were held up, and some dislike a redesigned order screen. Our own M-Pesa withdrawal arrived the same minute we requested it. We could not verify any of these reviews, and those on Google Play are worldwide, so they may concern other Exness group companies.
Strengths traders mention
- Fast deposits and withdrawals, M-Pesa included (4 reviews)
- Simple and easy to use (3 reviews)
- Helpful support (3 reviews)
Common concerns
- According to 5 reviewers, withdrawals were blocked, rejected or stuck (2022 to 2026)
- According to 4 reviewers, a redesigned order screen hides the chart while you place a trade (Jul to Sep 2026)
- According to 4 reviewers, support gave generic answers or passed an issue between departments
- According to 2 reviewers, deposits were paused for maintenance at short notice; their reports include an M-Pesa outage of nearly a day in Dec 2025
Sources checked: Exness Trade on the Kenyan App Store, Exness Trade on Google Play. We do not publish fake reviews. This is a summary of researched public sentiment.
Safety, regulation & Kenyan legal entity
Exness (KE) Limited holds CMA Licence Number 162. We confirmed the entry on the CMA licensee register, where it appears as one of 14 non-dealing online foreign exchange brokers, and the exness.ke website footer describes the company as a non-dealing online foreign exchange broker under licence 162, with Kenyan company registration number PVT-LRUDJJB. The same footer states that the company does not offer services to residents of certain jurisdictions, including the USA, Canada, Iran, North Korea, Europe and the United Kingdom. We found no CMA cautionary statement or public notice against Exness (KE) Limited; the public notices we found warn about unlicensed online forex dealers. The register entry, the CMA's full list of non-dealing online forex brokers and its public caution of 11 September 2026, on which Exness does not appear, are shown below.
The Exness group also operates other companies, listed alongside Exness (KE) Ltd in the group's own entity list: Exness (SC) in Seychelles (FSA), Exness B.V. in Curaçao (CBCS), Exness (VG) in the British Virgin Islands (FSC) and Exness ZA in South Africa (FSCA). Our account did not sit with any of them: the Client Agreement, the account statement and the M-Pesa receipts all name Exness (KE) Limited.
The company that onboards Kenyan clients is the licensed entity itself. The Client Agreement (version 28 September 2026) is between the client and Exness (KE) Limited, is governed by the Laws of Kenya (clause 16.2), and sends disputes to the courts of Kenya (clause 16.1). Client money is held in a separate client money account, pooled with other clients' money and segregated from the company's own funds, with a bank licensed under the Banking Act of Kenya and held within Kenya (Part B, 1.3 to 1.6). The company provides negative balance protection (Key Facts Statement; Client Agreement, Part A, clause 2), as the CMA has required of licensed brokers since September 2023: losses are capped at the account balance, but that balance can still be lost in full. Exness (KE) Limited is also a member of the Financial Commission, which lists its certificate under the company's former name, Tadenex Limited, and the Client Agreement lets you take an unresolved complaint there within 45 days of the incident (clause 16.6); the Complaints Handling Policy also points to the CMA (4.12). The Commission is a private dispute-resolution body, not a regulator or a statutory scheme: it is free to use, its rulings bind Exness but bind you only if you accept them, and its compensation fund pays up to EUR 20,000 per client only when a member fails to pay a ruling. It does not compensate trading losses, and it is not cover for the firm failing.
Exness publishes extracts from the audited financial statements of Exness (KE) Limited (formerly Tadenex Limited, the name under which the CMA first issued Licence 162) for the year to 31 December 2023, approved on 25 March 2024, alongside unaudited statements for the first half of 2023; we found nothing later on its legal documents page. The 2023 extracts show capital comfortably above the CMA minimums: paid-up capital of KSh 142.7 million, shareholders' funds of KSh 135.0 million and liquid capital of KSh 64.7 million, against the KSh 30 million minimum the extracts give for each, and KSh 44.6 million of clients' cash held against KSh 24.4 million owed to clients. The CMA's Investor Compensation Fund does not help here. Section 18 of the Capital Markets Act sets it up to compensate investors for the failure of a licensed stockbroker or dealer, the Act treats online forex brokers as a separate category, and the levies that fund it fall on stockbrokers, dealers and broker dealers trading securities, not on forex brokers (Licensing Regulations, 2025, reg. 54(2)).
See our guide to the Capital Markets Authority.
| Entity | Regulator | Tier | Protection | Kenyan clients |
|---|---|---|---|---|
| Exness (KE) Limited CMA · Kenya | Capital Markets Authority (#162) | Local licence | Segregated funds in a Kenyan bank, negative balance protection, Kenyan law and courts | Yes |
What you actually sign
Safety signals
Exness's licence and documents
Account opening
Opening was fully online. We chose Kenya as the country of residence (Google sign-up is also offered), set an email and password, and confirmed the email within about half an hour. During sign-up Exness ran an eleven-question appropriateness assessment covering the purpose of the account, employment status, sources of income and wealth, estimated liquid wealth, annual net income, the share of income to be invested, past CFD trading experience, financial education or work experience, and two knowledge questions on margin and forced closure. We answered as a trader with limited experience and modest wealth. Exness's result said CFDs may be appropriate for us, then asked us to tick three risk confirmations before we could go on: that we can absorb significant losses, have read the risk disclosures and understand we may lose all the funds in the account. We also declared that we are not a US citizen or resident for tax purposes.
Identity and residential address were verified through Sumsub, which accepts bank documents, utility bills, government-issued documents or mobile operator documents from the last twelve months. Our identity document was approved, but our first proof of address, a utility bill and bank statements, was rejected because it "could not be verified". Exness's chat bot said the document must show your full name and address and have been issued within the last six months, stricter than the twelve months on the Sumsub screen. A live chat agent then told us at 13:47 that a KRA PIN certificate is "the easiest to use", or an acknowledgement receipt from KRA for this year's tax return, and listed the alternatives: a utility bill, bank statement, certificate of residence, a P.O. Box or private bag from a reliable source, a residence permit, vehicle registration or a tax bill. The account reached "Fully verified, 3 of 3 steps" with an unlimited deposit limit, and Exness emailed confirmation that the proof of residence was verified at 13:51 on 22 October. At the account-creation step the base currency is chosen from a dropdown, and we selected US dollars. Exness's Help Centre says the currency cannot be changed once chosen (you open a new account for a different one). It lists KES among the currencies for Standard, Pro, Raw Spread and Zero accounts, while Standard Cent uses cent currencies only. We did not open the dropdown fully on our account, so we have not seen KES offered there ourselves. Two real Standard accounts were created, an Exness Terminal account that held our funds and trades and an MT5 account left at zero, plus a demo account with a USD 10,000 practice balance.
All five account types offer leverage up to 1:400. We traded on a Standard account and did not open the Pro, Raw Spread or Zero accounts.
- 1 Register
Choose Kenya as the country of residence, then an email address and a password, or a Google account.
- 2 Answer the appropriateness assessment
Eleven questions on your finances, experience and knowledge, then a set of risk confirmations.
- 3 Verify your identity and address
Through Sumsub, with a bank, utility, government or mobile operator document from the last twelve months. When our first proof of address was rejected, the live chat agent suggested a KRA PIN certificate as the easiest to use.
- 4 Start funding
Fully verified, 3 of 3 steps, with an unlimited deposit limit.
Opening an account with Exness, step by step
Account types
| Account | Min. deposit | Min. spread | Commission | Notes |
|---|---|---|---|---|
| Standard | USD 10 | 0.2 pips | None | The account we traded on, as an Exness Terminal account in US dollars. KES listed as a currency. |
| Standard Cent | USD 10 | 0.3 pips | None | Smaller lots, in cent currencies only, so no KES. Not tested. |
| Pro | USD 200 | 0.1 pips | None | KES listed as a currency. Not tested. |
| Raw Spread | USD 200 | 0 pips | Up to USD 3.50 per lot per side | KES listed as a currency. Not tested. |
| Zero | USD 200 | 0 pips | From USD 0.05 per lot per side | KES listed as a currency. Not tested. |



Deposit and withdrawal
Exness funds Kenyan accounts by M-Pesa, Airtel Money and Skrill, and we tested the M-Pesa round trip on 22 October 2026.
M-Pesa deposits run from KSh 1,500 to 250,000. We paid the minimum, KSh 1,500, and received USD 11.54 in a US dollar funding wallet at 130.045 KES per USD, with no deposit fee and a Safaricom transaction cost of KSh 0.00. The M-Pesa confirmation named the payee as EXNESS KE LIMITED and arrived at 2:17 PM, effectively instant.
The withdrawal was also by M-Pesa. We requested USD 11.00 at 4:29 PM, which required a Google Authenticator code, and the broker quoted KSh 1,404 to be received at 127.62 KES per USD with a 0 percent fee. The M-Pesa message confirmed KSh 1,404.00 received from EXNESS KE LIMITED in the same minute. Both ends were measured and both were free, and the withdrawal arrived far sooner than the one-hour average Exness quotes.
Because our account was in US dollars, both legs were converted, and the gap between the buying and selling rates cost about 1.9 percent over the round trip, even though Exness applies no separate conversion fee. Exness lists a Kenya shilling account currency, which we have not tested; see Kenya-specific features.
| Deposit fee | None (M-Pesa, 22 Oct 2026) |
|---|---|
| Withdrawal fee | None (M-Pesa, 22 Oct 2026) |
| Min. withdrawal | USD 10 (M-Pesa) |
| Deposit time | Instant: M-Pesa confirmation at 2:17 PM on 22 Oct 2026 |
| Withdrawal time | Same minute: requested and received at 4:29 PM on 22 Oct 2026 (Exness quotes an average of 1 hour) |
| KES supported | Yes. Deposits and withdrawals are in shillings, converted on our USD account; a KES account currency is listed but not tested |
Funding methods
Funding Exness, step by step
Product selection & tradable assets
A Kenyan client can trade, all as CFDs: forex pairs (for example EUR/USD and USD/JPY), metals (gold and silver), energies (Brent crude, US crude oil and natural gas), indices (for example Australia 200, Germany 30, Japan 225, UK 100 and the US Tech 100) and US-listed share CFDs (for example Apple, AbbVie, AMD and Amgen, and we saw NetEase and Li Auto among the top movers). We traded EUR/USD only. Every instrument is a CFD, so there is no ownership of the underlying.
Crypto CFDs do not appear to be offered to Kenyan clients. The exness.ke footer lists forex, commodities, stocks and indices as its markets, and the symbol list on the ExnessKE MT5 account has groups for energies, forex, indices and stocks but none for crypto (23 October 2026). A crypto wallet is listed among the funding methods, which is not the same as trading crypto. We did not count every symbol; the groups are shown below.
What you can trade at Exness
Fees and spreads
On the Standard account we used, the cost of a trade is the spread, with no commission. The spreads table gives two kinds of figure. Exness's published average comes from its spreads and swaps page on exness.ke, read on 23 October 2026. Ours is a single observation, the quotes we saw on the web terminal and the app when we traded on 22 October, not an average. On EUR/USD Standard the two agree, at 0.8 pips, about 0.08 USD on a 0.01 lot ticket. The 0.2 pip minimum on the account set-up screen is a floor, not a typical cost, and on Raw Spread Exness publishes a near-zero spread with a commission instead.
Holding EUR/USD overnight costs a swap: on Standard the same page lists minus 0.56 pips on a long and 0 on a short, which the app's contract specification rounds to minus 0.6. Our trades were intraday and paid none.
| Fee type | Cost |
|---|---|
| FX commission | None on Standard, Standard Cent and Pro; Raw Spread up to USD 3.50 and Zero from USD 0.05, per lot per side |
| Overnight swap | EUR/USD on Standard: long minus 0.56 pips, short 0 (exness.ke spreads and swaps page, 23 Oct 2026); none on our intraday trades |
| Deposit fee | None (M-Pesa, 22 Oct 2026) |
| Withdrawal fee | None (M-Pesa, 22 Oct 2026) |
| Inactivity fee | USD 10 after twelve months with no trading, then USD 10 for each further twelve months (Client Agreement, Part B, 6.8) |
| Currency conversion | No stated fee, but about 1.9 percent on our M-Pesa round trip on a USD account: 130.045 KES per USD in, 127.62 KES per USD out (22 Oct 2026). A KES account currency is listed (Exness Help Centre, 20 Oct 2026) but not tested |
| Instrument | Published average | Observed by us | Commission |
|---|---|---|---|
| EUR/USD, Standard | 0.8 pips (23 Oct 2026) | 0.8 pips (22 Oct 2026) | None |
| EUR/USD, Raw Spread | 0 pips (23 Oct 2026) | Not tested | USD 2.50 per lot per side |
| GBP/USD, Standard | 1.0 pips average (exness.ke, 3 Nov 2026) | Not tested | None |
| USD/JPY, Standard | 1.0 pips average (exness.ke, 3 Nov 2026) | Not tested | None |
| Gold (XAU/USD), Standard | USD 0.24 an ounce average, 24 Exness pips (exness.ke, 3 Nov 2026) | Not tested | None |
Exness fees and spreads
Web & desktop platform
Exness offers its own Exness Terminal in the browser and MetaTrader 5 to download, with further options behind an "Other options" menu. We used the Exness Terminal, a web platform with drawing tools, indicators, an economic calendar with impact filters, on-chart HMR news windows, price alerts and a custom indicator editor powered by Indie. The chart can be driven by Exness's own engine or by TradingView, and the platform includes a trading calculator and an economic calendar that can be set to Nairobi (GMT+3) time. Exness also lists a virtual private server (VPS) under its benefits menu. We placed and closed a real EUR/USD trade on the terminal cleanly. exness.ke also lists MetaTrader 4, the MT WebTerminal and the MetaTrader 4 and 5 mobile apps. We did not test MetaTrader 4 or 5.
The Exness web platform
Mobile app
Kenyan clients trade on the Exness Trade app. We ran the full cycle on it: a deposit, a EUR/USD trade with stop loss, take profit and risk-based sizing, and a withdrawal, plus charts, a watchlist, in-app analytics, Trading Central signals and an economic calendar. Security in the app includes an authenticator, a PIN with an adjustable lock interval, sign-in with biometrics, an option to disable screenshots and a remote log-out. It did the job without any stability problem we could see in testing. The app is in English.
Exness app
Kenya-specific features
Exness serves Kenya through the CMA-licensed Exness (KE) Limited, with a Nairobi address, funds by M-Pesa and Airtel Money in shillings both ways at no fee, and offers local support, including a Kenyan phone line and live chat. Our trading account was held in US dollars, so M-Pesa amounts were converted each way, but Exness lists the Kenya shilling as an account currency, so a Kenyan trader can choose a shilling account at the start. We have not tested one.
Exness's Help Centre article on trading account currencies (updated 20 October 2026) lists KES for Standard, Pro, Raw Spread and Zero accounts; Standard Cent is offered in cent currencies only. When we asked the live chat on 27 October 2026, Exness's automated assistant said KES is available to clients of the Kenyan entity on Standard, Pro and Raw Spread accounts, and not on Standard Cent. The currency is fixed once an account is created. Our own wallet and trading account were in US dollars, and we have not yet opened a KES account or seen KES in the account-creation dropdown. Our deposit landed first in a US dollar funding wallet, so we cannot yet say whether a shilling account avoids conversion end to end. Swap-free status is not something you apply for. The Client Agreement (Part E, 5.6 and 5.7) says clients from Islamic countries are considered eligible at account opening, and that Exness may assign swap-free status and levels automatically, which is how our account came to show "Qualified". It names no fixed administration fee in place of the swap, saying any swap-free charges appear in the contract specifications or on the website, but Exness can charge swaps retroactively on positions held for a long time, or if it finds the status abused (5.10 and 5.13).
Exness for Kenyan traders
Customer support
We opened live chat on 22 October 2026 to follow up our rejected proof of address. A bot answered first and explained the rejection; when we asked for an agent at 1:39 PM, it handed us to a named agent in the same minute, whose first reply came at 1:41 PM. The agent checked the case, came back at 1:47 PM with the documents to upload instead, and four minutes later Exness emailed that our proof of residence was verified. When we went quiet, the agent closed the chat, saying support is available 24/7. Exness also lists a support ticket form and a Kenyan phone line, 254 800 720064, and gives support@exness.ke and support@exness.com. On 27 October 2026 Exness's support availability table listed English as online 24/7 and Swahili as online without stated hours; by 2 November the exness.ke contact page listed English and Swahili together as online 24/7. The exness.ke contact page says emails to support@exness.ke are answered within 24 hours and lists no WhatsApp channel. On 27 October 2026 we asked the live chat whether a Kenya shilling account is available: the automated assistant answered at once and linked the Help Centre article. When we asked for a human agent to confirm, it began connecting us, but we did not capture the agent's reply. We tested live chat only.
Contacting Exness
Research & education
In the app and the web terminal Exness provides Trading Central trading signals (intraday, short and medium term), FXStreet Market News, Analyst Views, an economic calendar with impact filters that can be set to Nairobi time, per-instrument analytics from hourly to yearly performance, and a top movers list. We reviewed these but did not work through any structured course or webinar. The Resources menu on exness.ke lists analytical tools, an economic calendar, a trading calculator, a currency converter, tick history, VPS hosting and the Born to Trade podcast; it lists no structured course or academy.


Verdict
In our test, the M-Pesa deposit and withdrawal each landed within the minute with no fee, EUR/USD cost 0.8 pips with no commission on the Standard account, and the CMA-licensed Kenyan entity, Exness (KE) Limited, held our account and our money. One finding weighs against it: the account currency cannot be changed later, and ours was in US dollars, so the conversion, not any trading fee, was the cost most likely to surprise. Exness lists a Kenya shilling option on its main account types, which we have not yet tested.
Frequently asked questions
Is Exness regulated in Kenya?
Can I deposit with M-Pesa at Exness?
Can I hold an Exness account in KES?
What is the minimum deposit at Exness?
Which trading platforms does Exness offer?
How long do Exness withdrawals take?
Giles Thomas
Giles Thomas is Executive Director at FOE Global, a UAE-based family office and private equity advisory firm. He leads the broker research for BestForexBroker and writes its reviews, checking each broker against the CMA's licensee register and its client agreement rather than its marketing.
| Record | What it covers | Status |
|---|---|---|
| CMA licensee register search | captured 23 October 2026 | Verified, capture shown |
| CMA licensee register: non-dealing online forex brokers | Exness (KE) Limited · captured 23 October 2026 | Verified, capture shown |
| CMA Public Caution Against Investment Scams, 11 September 2026 | captured 23 October 2026 | Verified, capture shown |
| Account opening | Created 09:11, first proof of address rejected, proof of residence verified 13:51 after the chat agent's advice at 13:47, funded 14:17, 22 October 2026 | Measured on our account |
| M-Pesa deposit | KSh 1,500 sent 22 October 2026, credited as USD 11.54 at once, at 130.045 KES per US dollar, no fee | Measured on our account |
| M-Pesa withdrawal | USD 11.00 requested at 4:29 PM on 22 October 2026, KSh 1,404 received the same minute at 127.62 KES per US dollar, no fee | Measured on our account |
| Currency round trip | About 1.9 percent lost converting in and out, with no stated conversion fee, 22 October 2026 | Measured on our account |
| EUR/USD spread, observed | 0.8 pips quoted on the Standard account, web terminal and app, no commission, 22 October 2026 | Measured on our account |
| EUR/USD trades | Two trades placed and closed, minus 0.14 USD and minus 0.35 USD, 22 October 2026 | Measured on our account |
| Live chat | A bot, then a hand-over to a named agent at 1:39 PM, first reply 1:41 PM, on 22 October 2026; the agent advised a KRA PIN certificate for our rejected proof of address at 1:47 PM (chat history read in the app on 2 November 2026) | Measured on our account |
| Swap-free status | Shown as Qualified in our Personal Area, 22 October 2026 | Measured on our account |
| Client Agreement | Exness (KE) Limited · read 23 October 2026 | Read |
| Key Facts Statement | Exness (KE) Limited · read 23 October 2026 | Read |
| Complaints Handling Policy | Exness (KE) Limited · read 23 October 2026 | Read |
| Audited financial statements 2023 (extracts) | Exness (KE) Limited (formerly Tadenex Limited) · read 23 October 2026 | Read |
| Unaudited statements, first half of 2023 | Tadenex Limited · read 23 October 2026 | Read |
| Financial Commission membership | A certificate for Tadenex Limited, the company's former name, on the Commission's Exness page; its fund pays up to EUR 20,000 per client only when a member fails to pay a ruling; financialcommission.org, read 24 October 2026 | Read |
| Capital Markets Act, section 18 | The Investor Compensation Fund compensates for the failure of a licensed stockbroker or dealer, not an online forex broker; with the 2025 Licensing Regulations, reg. 54(2), on who pays into it; Kenya Law, read 23 October 2026 | Read |
| Published spreads and swaps | EUR/USD average 0.8 pips on Standard, and 0 pips plus USD 2.50 per lot per side on Raw Spread; swap long minus 0.56 pips, short 0; exness.ke, 23 October 2026 | Broker-published |
| Retail loss figure | 84.12% of retail investor accounts lose money, exness.ke, 2 November 2026; 82.18% on 22 October 2026 | Broker-published |
| Account types | Minimum deposits, spreads, commissions and 1:400 leverage, from the Open account screen, 22 October 2026 | Broker-published |
| Support hours and languages | Online 24/7 in English and Swahili (exness.ke contact page, 2 November 2026); Swahili listed as online with no hours stated (Exness support availability table, captured 27 October 2026); email answered within 24 hours (exness.ke contact page, 23 October 2026) | Broker-published |
| Account currencies | Exness Help Centre, "Trading account currencies", updated 20 October 2026: KES listed for Standard, Pro, Raw Spread and Zero; Standard Cent in cent currencies only; currency cannot be changed once chosen. Captured 27 October 2026 | Broker-published |
| Live chat, KES question | Exness's automated assistant said KES is available to Kenyan-entity clients on Standard, Pro and Raw Spread accounts, not Standard Cent; a human agent was requested but the reply was not captured, 27 October 2026 | Broker-published |
| Item | Why it is open | Status |
|---|---|---|
| KES account | Exness's Help Centre and its chat assistant list KES (27 Oct 2026), but we have not opened a KES account or seen KES in the dropdown. Our deposit went first to a US dollar funding wallet, so whether a KES account avoids conversion end to end is unconfirmed | Pending verification |
| MetaTrader 4 and 5 | Listed on exness.ke; we traded on the Exness Terminal and in the app only | Not tested |
| Support beyond the chat | Live chat was tested on 22 and 27 October 2026; a human agent's answer to our KES question was not captured, and phone and email were not tested | Partly tested |
| How client money is held | The Client Agreement describes a segregated client account at a bank in Kenya and the 2023 accounts report clients' cash separately; we have not seen the bank arrangement itself | Pending verification |









































































